Business Support Officer - Apprentice

Location DIO HQ, Sutton Coldfield, B75 7RL About the job Summary Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique. If you have a strong interest in Business Administration within the Defence Environment, then this could be a great opportunity for you. There is a unique opportunity for an apprentice to join DIO Technical Services to help and support corporate initiatives and programmes of work that support our Armed Forces. Technical Services offers and provides a wide array of specialisms in their support to MOD. These include Engineering & Construction, Safety Health and Environment Protection, Security Services Group, Programme Support & Standards, Risk & Assurance. This role will provide the successful individual with a desirable core foundation skill set that will be attractive to any employer whilst providing unique hands on experience within the Defence Environment. The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Job description The Role The Business Support Officer is accountable for ensuring their team adhere and conform with all agreed MOD processes and operating procedures, and particularly those which are detailed under the key infrastructure process for: ensuring their senior manager can perform her/his function effectively and efficiently, in the delivery of Technical Services activity assurance, and providing an efficient administrative support service. The Level 4 Business Administration Higher Apprenticeship is provided by Knowledgepool and will typically take 21 months to complete. Starting salary of £17,313, increasing at the 2 year (£18,332) upon successful completion of apprenticeship modules. Upon successful completion of the apprenticeship, you will achieve a Level 4 NVQ Diploma in Business Administration and a Level 4 BTEC Diploma in Business Administration. Note: Level 2 English and Math’s (or equivalent) will need to be achieved, if not already attained before commencing the apprenticeship. About our Team Technical Services provides the Department’s intelligent customer capability for our specialist subject areas; we are an in-house resource established to support the business in its projects and offer Technical advice. We supervise, monitor and judge whether deliverables and activities of contractors meet the requirements of the contract, legal duties and MOD Policy in relation to Engineering, Construction, Health, Safety and Environmental protection. References Candidates will be expected to provide Educational & Personal referees, these referees must be available to respond during the pre-employment period (following the applicant being successfully selected). Educational references; please provide details of someone who can be contacted during the Summer break Interviews Candidates selected for interview will be expected to bring Identification and original qualification certificates. If you are not found successful, any copies made will be safely destroyed. If you do not have your original certificates please contact the relevant educational authority to obtain copies as soon as possible as this could delay your start date if successful. 2 of the following; Passport, driving license OR birth certificate PLUS Confirmation of address (e.g. bank statement) Responsibilities Main Responsibilities Main Responsibilities include, but not limited to: Corporate Support • Demonstrate a personal commitment to DIO Values. • Support line manager in delivering departmental goals. • Ensure own compliance with mandatory requirements e.g. Health and Safety Training. • Promote strong working relationships both within the team and with other teams across DIO and MOD. Contract Management/ Programme Support • To support the Senior Programme Managers on corporate initiatives and bespoke programmes of work effecting Engineering & Construction, Health & Safety and Environmental. • Contract documentation administration. • General duties related to assurance activities. Stakeholder Management • Ensure stakeholders and customers experience a professional, well run office. • Support line manager and team in maintaining stakeholder information and contacts. • Day-to-day interaction with stakeholder’s offices/staff. • Maintain awareness of DIO corporate messaging. Communication and Engagement • Support line manager and team in maintaining communications and engagement information and contacts by becoming one of the primary focal points for Technical Services. • Day-to-day interaction with offices/staff on communications and engagement. Financial Management & Assurance • Assist the Business Support Manager with the management of local budgets including the processing of invoices and audit programme. Provision of administrative support will be expected of this role and additional duties in line with business need. The personal qualities required for the role: • Ability to demonstrate independent thinking whilst working effectively as part of a team. • Good interpersonal skills. • An analytical and focused approach to work. • Having a real interest in the job and fulfilling your potential. • Willingness to learn and demonstrates initiative. • Transparent and open. • Can affiliate with DIO values – Accountability, Agility, Integrity, Collaboration, Enthusiasm and Safety First. Apprenticeship Programme: On successful completion, apprentices will achieve a Level 4 NVQ Diploma in Business Administration and a Level 4 BTEC Diploma in Business Administration. Employment will be on a fixed term basis for the duration of the apprenticeship. Progression throughout and at the end of the scheme will be dependent on performance. For this cohort of apprentices, candidates will be expected to be in post by May/June 2020. To secure placement on the apprenticeship programme, job offers must be accepted by no later than 30th April 2020. Failure to do so will result in having your apprenticeship offer withdrawn. Due to course enrolment dates, we advise successful candidates to respond quickly to any job offers to ensure you do not miss out. The Apprentice role will involve an element of home study to fulfil the requirements of the qualification. You may also be required to use your own IT equipment due to existing IT security restrictions.