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Wanstor Network Services
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London, Greater London
IT Service Desk Analysts - London Bridge
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
The Opportunity Due to continued growth and investment, a new and exciting opportunity has arisen within the Wanstor Service Desk Team, based in our head office in London Bridge. The successful candidate will be responsible for the smooth running of IT operations within customer sites, through successful completion of service desk requests, remotely and onsite. The key to your success will be in providing proactive communication and striving to exceed customer expectations at all times. Role & Responsibilities Responding to client’s issues via phone and email, triaging reported issues and resolving them, escalating them where necessary. Maintaining good customer relations, including visiting sites within the greater London area. Microsoft 365 management of user accounts Active Directory management including the creation of user accounts and amending permissions where needed. Setting up and configuring Windows based PCs and laptops. Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones). Working on client IT projects including office moves, deployment, upgrades and migrations. Configuring and troubleshooting network connections in a LAN, WAN or in a DSL environment. Monitoring and maintaining scheduled backups in VMware and Windows networks. Monitoring our customer infrastructure using the company’s monitoring tools. About You Experience troubleshooting PCs. Good interpersonal skills with a focus on relationship building, listening and questioning skills. Desire to give excellent, proactive, customer service. Good spoken and written English, articulate. Diploma or Degree certified in an IT related field About Us Wanstor is an IT Solutions Company celebrating their 18th year in business. The company has grown year on year and now has a team of over 180 staff. With IT Support Offices in central London and Manchester, we are well placed to meet our customers’ needs for a quick response. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide an unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor. Please get in touch for further information or visit our website