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Elevation Recruitment Group
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Doncaster, South Yorkshire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £16,000 per annum |
Overview
Elevation Recruitment Group are currently working with a key client based in Doncaster who are looking to recruit a Customer Service Advisor. This vacancy requires an Immediate Start and is for 6 months. The hours are 7am - 7pm working shift patterns of 4 days on then 4 days off. The right candidate will be resilient, customer care focused and have the ability to work calmly and accurately under pressure. Key Accountabilities: - To assess each call and follow company procedure to enable a successful conclusion - Liaising with the relevant contact and/or escalate the communication where necessary - To handle a call in an effective and efficient manner whilst providing extensive support to the caller from start to finish - To ensure that the Company's performance targets are exceeded effectively - To respond to calls ensuring to provide reassurance, comfort and assistance in a calm and friendly manner - To adhere to the companies safeguarding policy and to adhere to GDPR at all times - To maintain the company database to a high standard of accuracy, ensuring confidentiality of the data at all times - To assist with reprogramming and oversee monthly test calls are completed - To identify on all calls which procedure will be required to ensure all situations are dealt with quickly Requirements: - Strong customer service experience - High attention to detail and the ability to work accurately and efficiently - Excellent telephone manner with a strong customer focused approach - IT literate, with good numeracy and data input skills - Good written and verbal communication skills Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.