Operational Support Customer Service - Doncaster

Manpower is currently recruiting for Customer Service Advisor in Doncaster for long term ongoing contract. A forward thinking, motivated and driven individual is required to plan, dispatch and jeopardy manage smart meter installations, working closely with field engineers to ensure completion. The successful candidate will be working in a fast paced ever changing working environment with multiple priorities and targets. Working hours: 8am - 16.30 Mon to Fri Pay: £9 ph Duties Effectively plan and assign installation records to the relevant engineers within designated regional/client areas. Planning of engineer schedules should be achievable, and mileage should be kept to a minimum Ensure all required equipment and stock is ordered and has been delivered to ensure the job can be completed Proactively communicate with your allocated engineers to ensure they are aware of any specific requirements Efficiently dispatch your field resource to maximise the amount of assets fitted on a daily, weekly, monthly basis Proactively jeopardy manage installations and field resource to satisfy industry SLAs and maximise completion rates Regular communication with field resource throughout the day to ensure you are aware of challenges that may impact completion of assigned jobs Work closely with your Operations Support Team Leader and the Capacity Manager to ensure all available capacity is utilised Submit accurate and timely reports to your Operations Team Leader as required Work closely with other Operations Support Assistants and Team Leaders to share best practice Continually strive to achieve performance targets, minimise GSOS and maximise completion Positively engage with monthly performance reviews, coaching, feedback and any other developmental opportunities to ensure continual improvement Build and maintain strong relationships with field engineers and colleagues in the office Seek to continually improve the way in which we work Strive to deliver the future of smart energy in line with our company vision and values Benefits: Free parking within 5 min walk from branch Free fruit Free coffees and teas This job was originally posted as www.totaljobs.com/job/89846066