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Dutton Recruitment
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Doncaster, South Yorkshire
Customer Service Transaction Manager
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Salary: Up to £21000 per annum |
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Overview
Dutton Recruitment are recruiting for a Customer Service Transaction Manager for our client based in Doncaster. The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System. The Role: Responsible for all general customer queries, ordering processing and order book management Responsible for the Price and Delivery Process Support the development and delivery of internal and external customer related KPIs Proactive management of stopped vehicles/restricted vehicles and customer identified spares (critical and service quality) Transactional management of reports - imminent failures and potential back orders Support business/process improvement activity through the use of the tools Undertake any other customer service activities required to deliver the customers' needs and satisfaction, ensuring all activities are completed in a timely manner The Candidate: Customer Service experience within a transactional environment IT literate with good knowledge of Microsoft software packages Excellent communication/interpersonal skills Strong team player Good organizational and time-management skills Able to work to deadlines and deliver sustained problem resolution Good working knowledge of SAP Due to the high number of applications we will only be able to respond to successful applicants. If you have not heard from us within 5 days unfortunately you have not been shortlisted for this vacancy. This job was originally posted as www.totaljobs.com/job/89868545