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Imperial Workforce
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Stockton-on-Tees, Durham
Customer Service Administrator - (Fixed Term Contract)
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Contract Type: Contract |
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Salary: £18,000 per annum |
Overview
Imperial Professionals are delighted to announce that we are working in partnership with a business in the Stockton-On-Tees area that are recruiting for a temporary Customer Service Administrator. Location: Stockton-On-Tees Type 12-month Fixed-Term Contract (Could potentially evolve into a more permanent role in after the year contract) Salary: £18,000 Hours: Office Hours - Monday to Friday Responsibilities: Dealing with customers via emails and telephone calls. Liaise with Engineers daily and book agreed service / repair appointments in their diaries. Manage the repair order process from placement to invoicing, resolving queries at each step of the process. Manage the archive and invoice of repair orders. Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s customers. Manage time and workload effectively to ensure the highest standards of service. Show awareness of departmental KPIs and how you contribute to these. Requirements: Proven experience working in an office environment Proficient working knowledge of CRM Software, MS Office, Accurate at data input Excellent customer service skills Good written and oral communication skills Good numerical skills For more information on this opportunity please feel free to contact Imperial Professional’s commercial recruitment team.