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Birmingham, West Midlands
Salesforce Administrator
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Job Type: Full-time |
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Overview
Associate/Administrator You’ll be joining the Business Operations and Systems Standards (BOSS) team. The team is responsible for managing the standard integrated suite of applications across Advanced, ensuring day to day accessibility plus engaging with the wider business to drive adoption, innovation and improvements. The role will report into the Salesforce team leader, supporting BOSS, Sales Operations and the wider business in the following areas: Case management engaging with users at all levels to resolve queries providing first line support & adhering to SLAs Salesforce administration responsibilities Change management and creation of knowledge/process documents Permissions control and application access governance Data governance and integrity Providing administrative support for projects within the BOSS team Ensuring data governance and quality is maintained Product and Pricing management/administration Impact analysis of changes and risk management Automating complex business processes Seek innovative solutions to real business issues and present these to ensure applicable stakeholder and business engagement Communication within team(s) and wider business on process and managing expectations of any business led initiatives/changes Assistance with onboarding mergers and acquisitions Engagement to ensure clear and consistent communication and data controls What we are looking for Knowledge and appreciation of database structures and the relationships of data within applications and a wider application environment Microsoft Office skills, with a particular focus on MS Excel and data handling functions Excellent communication both written and verbal to support data presentations Accuracy and attention to detail, whilst ensuring delivery and availability of reports are maintained Logical approach to tasks and problem solving Excited by data and the power of transforming into useable business knowledge A driven individual with the desire to learn new skills and develop at a fast pace in a rewarding environment Salesforce exposure preferred but not essential based on alternative experience and skills Communication and interpersonal skills