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Shawbrook Bank
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Redhill, Surrey
Sales Support Coordinator
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Job Type: Full-time |
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Overview
The Role Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products. We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and also benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need. We are looking for a Sales Support Coordinator to join our Block Discounting team based in Redhill. As a sales support coordinator you will assist with block discounting pay-outs, along with maintaining relationships with clients and ensuring the essential administration function for block discounting is provided. Responsibilities Assist with the smooth running of the day to day processes supporting all new business streams Support new business opportunities and initiatives by developing relationships with customers Prepare documentation for all types of block transactions and ensure that the documentation is reviewed by the sales support manager, sales manager or a director prior to onward submission; check signed documentation and ensure that it is completed correctly prior to transfer to operations for processing and pay-out Provide a professional, friendly and efficient service to all internal and external customers ensuring that requests are actioned, and responses are communicated promptly Provide block customers with a main point of contact for all their queries and requests. E.g. balance reports. Maintain block customer accounts and files making sure they are up to date with the latest accounts/management info and audit info. Security documentation to be kept up to date using companies house information and credit reference agencies reports. Assist in the management of the collections of assigned portfolios, ensuring accurate records are maintained Assist management daily General office duties i.e. filing, administration, answering telephone etc. Ensure high standards are maintained in respect of all records/documentation/correspondence Report all issues of regulatory concern to the director, block/legal & compliance director Communicate and escalate potential issues/risks in a prompt and effective manner - compliance Adhere to the group's anti-money laundering policy, credit policy and other various procedural policies Maintain an awareness of changes to appropriate legislation e.g. CCA, DPA, AML regulations etc and ensure compliance thereof Provide cover and support to the sales support manager The Person Technical Knowledge of regulation relating to the provision of finance to consumers and businesses specifically AML, TCF, CCA and DPA Interpersonal Adaptable & flexible Methodical approach Excellent interpersonal skills. Ability to work as part of a team. Excellent planning and organisational skills Enthusiastic "can do" attitude Able to work under pressure and to tight deadlines Accuracy & attention to detail Professional, well presented Establishes effective working relationships at all levels Customer focused approach Banding This role is an SB5 within Shawbrook’s internal banding structure