Call Centre Inbound and Outbound non sales

Hours of Work All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4 week period). Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2. Main Responsibilities • To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system. • Negotiate affordable payment plans with customers that are acceptable to both company and the customer. • To comply with regulatory and company policies at all times. • Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds. • Be persuasive, persistent and self-motivated • Use negotiation and persuasion skills to gain customer commitment • Taking ownership of queries and complaints, avoiding the need to escalate to a manager. • Updating system records accordingly ensuring data is accurate and factual. • Administer and maintain customer agreements • Administer and maintain customer agreements