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Langham Recruitment
,
York, North Yorkshire
IT Help Desk Analyst
Overview
IT Helpdesk Analyst 3 - 6 month contract York City Centre Day rate dependent of experience Exciting opportunity in York City Centre to join a busy Help Desk for a respected Financial Services business. This is busy inbound helpdesk role dealing with a variety of tickets across a busy, predominantly Microsofy based estate. Would suit candidates with 12 months IT experience in Helpdesk, Services Desk, IT Technician or similar roles. Technical Skills You will have experience of supporting users with technologies including: Windows Operating Systems Active Directory Microsoft Exchange / Outlook / Office / Office 365 VMWare Mobile Device Management (MDM) Anti-Virus Voice Systems / Telephony Key duties Delivering great customer service your duties will include logging calls and provide 1st and 2nd line support ensuring that all owned incidents and requests are resolved in accordance with their Service Level Agreement (SLA). This vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg 11525223). This job was originally posted as www.totaljobs.com/job/89745134