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Optima UK Inc Ltd
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Leicester, Leicestershire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £8.70 per hour |
Overview
Job Title Customer Service Advisor Location Leicester Salary £8.70 per hour The Role We are looking for a Customer Service Advisor to join a well-established distribution centre in Leicester for a 3-month temporary contract. Responsibilities will include: To be the first point of contact for customers by responding to their issues and queries in an accurate and efficient manner; Liaise with other team members and contractors to offer the best service to customers; Use all required systems to complete precise data and information records within agreed guidelines; Deliver excellent customer service and ensure a positive first response on each contact; Be involved in tracking consignment deliveries with courier services; Ensure that all customer telephone order entries are dealt with in a secure and timely manner; Work together with other team members whenever their assistance in more complex issues is required; Follow agreed performance and quality guidelines to diagnose and respond accurate information to customers; Work per agreed targets and KPI's by monitoring your own performance. The Candidate We are looking for a candidate who has previously worked in a customer service environment, preferably in a contact centre, as well as: Be PC literate, especially with Microsoft Office; Have a great sense of empathy, interpersonal and customer service skills; Having excellent communication and listening skills and being able to quickly understand and solve the needs of the customers; Work within a team framework and being able to plan and prioritise your own workload; The Package Start on Monday 2nd March 2020 for a 3 months' temporary contract Free parking; Bespoke working area Free refreshments