Integrated Urgent Care - Team Leader

Your World Healthcare ,
London, Greater London
More Details
Contract Type: Contract
Salary: £13 per hour

Overview

Integrated Urgent Care - Team Leader Department: Operations Based From : NHS Hospital, Ladbroke Grove Reports to: Deputy Service Manager Hours : Full time (37.5 hrs/week), Including unsociable hours Direct Reports: Administrators & Health Advisors Contract : Temp/Contract Salary: £13ph-£14ph (Umbrella) Job Objective: To support the Deputy Service Manager/Service Manager in the planning, day-to-day delivery, and development of the non-clinical components of the Integrated Urgent Care Service. You will be responsible for the management of a Health Advisor and administration team, ensuring cooperation and integration across the entire service portfolio and with external organisations. You will closely monitor service KPIs in real time and ensure a safe and effective service is being delivered. Key Responsibilities and Duties: Support the Service Manager and Deputy Service Manager in the delivery and performance management of the Integrated Urgent Care and Single Point of Access services (the Services). To assist in the analysis, implementation and monitoring of departmental processes liaising with Operational and Clinical Programme Groups, departments and external agencies Support the Service Manager and Deputy Service Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC) Be responsible for the day-to-day performance of all staff across the service Line manage non-GP staff, including the recruitment and retention of staff and the management of any disciplinary, performance, attendance or grievance matters, and ensure staff performance is maximised via appraisals, team meetings and one-to-one discussions. Line manage GP staffing on issues such as timekeeping, work conduct and non-clinical grievance matters Minimum Education, Experience and Capability Requirements: Educated to degree level or combination of diploma level education, further short course/training or demonstrable relevant experience Experience of administration – setting up systems: monitoring, reviewing and implementing changes to existing working practices. Proven experience of working in a healthcare/NHS/public sector environment. Experience of monitoring & measuring progress against objectives and KPIs Proven ability to evaluate facts or situations requiring analysis, interpretation and comparison of a range of options Proven ability to communicate, present and negotiate well with a variety of stakeholders on a variety of issues Able to effectively engage with professional colleagues in a confident and approachable manner with a high level of resilience Demonstrable problem solving skills with the ability to be flexible in response to unexpected demands, including the ability to resolve conflict and handle difficult situations effectively

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