Support Engineer

Cooper Lomaz Recruitment ,
Cambridge, Cambridgeshire
More Details
Job Type: Full-time
Salary: £24,000 per annum

Overview

Our client is a fast growing IT support company, with a unique desire to deliver something different in the IT support space. We are working exclusively with our client to find a capable, motivated IT Professional to lead a small support team to provide class leading IT solutions to our growing customer base. This role is hands on from 1st line to 3rd line where you will lead a small team by example whilst helping delegate and managing workflow. Within this new opportunity, although working in a small team, you will be offered Microsoft Certifications, flexible working, home working and the ability to continue to grow a small team. A Typical week would include: • Troubleshoot advanced technical problems with Exchange, Office 365 & some Sharepoint Online • Assist with providing technical support for both hardware and software issues our users encounter • Supporting a 3CX telephone system platform/VoIP • Develop basic scripting and in-house automation • Display a high level of customer service skills • Create and verify backups of data • Perform various projects including migrations to Azure and new customer onboarding • Respond to and resolve help desk requests, where required (time/talent) • Upgrade internal and external systems and processes as required for enhanced functionality and security issue resolution • Manage infrastructure, including firewalls, malware protection software and other processes • Review application logs to assist with troubleshooting • Install and test computer-related equipment • Deal with 3rd Party suppliers such as Internet Partners and Voice Numbering Ideally, you'd have: • Commercial experience in IT system administration • An MCSA or MCSE qualification (though not essential and can be offered from day one) • Extensive experience with Office 365, Exchange online and Sharepoint • Knowledge of TCP/IP, DHCP and DNS is essential • Knowledge of system vulnerabilities and security issues • Basic understanding of IT service provision, goals and practices • Ability to respond to help desk requests after hours on a limited basis • Excellent telephone manner, written communication skills and the ability to listen and understand customers problems • A desire to take on responsibility

People also viewed