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Xero UK Ltd
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Manchester, Greater Manchester
Customer Experience Team Leader
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Why Xero At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world. How you’ll make an impact… Our team has grown significantly within our newest office in Manchester, and we are excited to open a new role of Customer Experience Team Leader to join our Customer Experience (CX) team. We’re looking for an experienced leader within a customer support environment, with strong people management skills. The CX Team Leader will provide guidance and support to the CX team to inspire them to provide excellent customer support to our Accounting partners, Payroll users and small business users. You will work in collaboration with the UK and Global Leadership team, as well as our customers. You will drive performance and personal development of team members by mentoring and motivating them with ongoing support and work closely with the CX Team Leaders within region to ensure alignment across all CX teams. Our CX Team Leaders have a positive impact by building a culture for delivering amazing service. We inspire, empower, and enable our teams to flourish. In doing this, you will grow a team of individuals who feel happy, have passion and job satisfaction. You will also develop trust to give them the autonomy to carry out their role, in alignment with the Global Company strategy. What you’ll bring… We are looking for an experienced leader within a customer support environment who can contribute towards our world-class customer service. To do this you will: Lead and motivate team members with the ability to build and maintain effective working relationships Experience in performance management, through highly effective coaching skills Working knowledge of Accounting and/or Payroll (desirable) Strong interpersonal skills and the ability to adapt to different working styles Genuine interest in customers and how we continue to deliver world class service, as well as be the point of contact for escalation, resulting in effective resolution This role is accompanied by a salary of £40,000 - £43,000 plus benefits We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy. We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong. We're a Stonewall Diversity Champion and Disability Confident Committed. Thanks for your interest in joining Xero Given the currently evolving COVID-19 situation, Xero is now working remotely, which means our recruitment processes will also be conducted remotely. We're continuously monitoring the situation and are currently working through a range of considerations and adjustments, that will need to be made during this time in regards to recruitment at Xero. We thank you in advance for understanding, and your patience during this time as things may move a little slower or a little differently. Take care, The Xero Talent team.