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Capita
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Nottingham, Nottinghamshire
Technical Support Engineer
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Job Type: Full-time |
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Overview
Become a Technical Support Engineer with Capita Secure Solutions & Services As a technical support engineer, we would need you to help us deliver and maintain operational service for our Callvision suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than deploying mission critical integrated bespoke software and solutions into blue light emergency services market. Being part of a dedicated team deploying Capita solutions into sites across the UK, Ireland, Europe and beyond. Capita are looking for an experienced field engineer with a can-do attitude that has an eye for details whom works well in pressured environments. Although the role is more focused on the installation, testing and migration to live, there will be an element of presentation skills required to talk to your targeted audience which will be both technical and non-technical audience The role requires working at a variety of locations and travel should be expected, including overnight stays. Most of the travel is within the UK however on occasion the role holder may be required to spend extended time in other countries. What you'll be doing: Installation, integration, configuration and support of Capita's Callvision product suite of solution/s at both hardware and software levels on both server and client platforms. Fault finding Capita's Callvision product suite of solution/s at both hardware and software levels. When required, create, review and update Capita Engineering documentation, for example workplans, work instructions and technical guides The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand. The role is primarily a service desk role however, as demand requires, you will be expected to work from a variety of locations and extensive travel should be expected, including overnight stays. The holder would need to accept a company car, within the allotted band for business travel. The job may require the role holder to spend extended time in other countries, but this is likely to be the exception with most of the work in the UK. What we're looking for: Experience with a minimum of 1-year service desk experience at either a 1st or 2nd line level. Experience in troubleshooting and problem solving Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016 Working knowledge of SQL or MySQL/MSSQL Proven knowledge and experience of virtualisation environments (Hyper-V or VMware) Excellent customer service skills Other Information Full UK Drivers Licence Ability to gain NPPV3 and SC clearance (5 year UK residency) Capita Secure Solutions and Services is the UK's leading provider of innovative, secure, resilient products and services for the emergency services, critical responders and national infrastructure providers. Our unique portfolio covers a range of products from supporting records management with our PoliceWorks platform to managing body worn video with EvidenceWorks and transforming control room operations with ControlWorks. Everything we do aims to make the most of assets and resources to help our customers operate efficiently and securely - and joining this team, so will you. Secure Software Solutiosns are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary 23 days holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.