Service Delivery Manager - 3 month contract

Blues Point Ltd ,
Birmingham, West Midlands
More Details
Salary: From £300 to £335 per day

Overview

Service Delivery Manager – 3 month contract Birmingham based ( Home based while social distancing restrictions are in place) The recruitment process will be conducted remotely. Experience · Extensive and recent experience in a Service Delivery Manager position, preferably within an Infrastructure outsourcing environment. Technical Requirements · ITIL qualified (essential) Additional Skills · Previous experience in Service Management · Excellent organisational skills · Excited at the prospect of playing a leading role in developing and maturing managed service offerings for existing and new clients · Analytical and problem-solving attributes. · Strong interpersonal, communication and presentation skills. · Exhibits tact and diplomacy. · Extensive experience of Customer relationships, confidence and presence to deal with Customers. · Demonstrates a positive “can do” attitude in all situations Role The Service Delivery Manager is the first and primary escalation contact for the Customer, whether it is for changes, requests or escalations. They will assist the Senior Management team in order to manage the account as a whole. The Service Delivery Manager is responsible for ensuring that the SLA is matched accordingly with the contracted service as well as working with the Customer to establish and own a set of KPIs designed to ensure service excellence. The Service Delivery Manager is also responsible for the day-to-day management of the support team(s) to enable the delivery of a consistent high-quality service to the customer. Responsibilities · To maintain a sound knowledge and understanding of current technologies which are supported in the customer environment . · To maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the marketplace. · Adherence to ITIL Service Management processes. · Adherence to contractual obligations with customers and third parties as well as legislation. £300 to £335 per day.Interested?Send your CV now This job was originally posted as www.totaljobs.com/job/89934402

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