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Meraki Talent Limited
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Edinburgh, City of Edinburgh
Customer Service Representative
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Contract Type: Contract |
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Salary: £10 per hour |
Overview
Meraki Talent are currently recruiting for skilled Customer Service Representatives on a temporary basis to join a highly regarded UK wide financial services provider with offices located in the city centre. Our client is looking for candidates with customer service and administration experience. The key focus will include being responsible for inbound/outbound calls, processing of applications, building strong working relations and identifying/resolving problems. Our client is looking for skilled customer service representatives who are passionate about providing a high level of customer service, are numerate, process driven, have a high attention to detail and keen on working in the financial services sector. In return our client offers stunning offices, great working environment, full training, a competitive hourly rate and a 35 hour working week, Monday to Friday 9am to 5pm. Please note appointments are subject to passing onboarding screening which includes a satisfactory credit and basic disclosure check. Responsibilities of the Customer Service Representative Responsible for inbound and outbound contact with customers and intermediaries Identifying potential problems and taking the required action to resolve Assisting with processing applications and adjustments on behalf of customers Ensuring core processes are followed at all times Proof reading applications and adjustment submissions have been completely accurately Ensuring consistency with customer service levels is maintained to ensure clients receive excellent service all the time Ensuring the customer database is kept up to date Background of the Customer Service Representative Previous customer service and administration experience ideally gained within financials services MS Word, Excel, In-house CRM experience Highly numerate Able to demonstrate and high attention to detail Excellent customer service skills across all channels; phone, email and written correspondence Accustomed to working within a fast-paced organisation and the ability to remain calm under pressure Highly organised and skilled in problem solving Excellent communication skills both written and verbal To be considered for this vacancy you must meet the full criteria above. Due to the high numbers of applications only short listed candidates will be contacted. Is this job for you? Euan wants: Problem Solving, Customer Service, Administration , Team Player, Organised, Edinburgh Please see our website page headed (e.g.) 'Privacy Notice’ for an explanation about how we use the information we collect about you’. "our client values diversity, and we welcome enquiries from everyone"