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PayPal
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Edinburgh, City of Edinburgh
Customer Success Advisor
Overview
Job Description
Who we are Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. When applying for a job you are required to create an account, if you have already created account - click Sign In. Creating an account will allow you to follow the progress of your applications. Note: Provide full legal first Name/Family Name * DO: Capitalize first letter of First and Last Name. Example: John Smith * DON'T: Capitalize entire First and/or Last Name. Example: JOHN SMITH * NOTE: Use correct grammar for Names with multiple cases. Example: McDonald or O'Connell Provide full address details Resume is required Multiple attachments can be uploaded including Resume and Cover Letter for each application Job Description Summary: In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we're empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom. Job Description: We are looking for Customer Success Specialists to join our Customer Support Team. As a Customer Success Specialist, you are accountable for providing a "Best in Class" service experience for our users, regardless if they are new with us, or a seasoned user. You will be mainly responsible for supporting our top UK users via a variety of mediums including live chat, email, and telephone. You will also play an important role in supporting our users to get started and become proficient with our products and services as quickly as possible, as well as building a good relationship with customersand up-selling features which are beneficial for their businesses. We want you to think about how our top merchants can have the best iZettle experience, at every part of their journey with us. The successful candidate will love helping people. We're looking for candidates with a real 'can do' attitude and a desire to constantly learn and develop their skills. You have the ability to adapt in a fast-paced environment and the ability to champion for the customer. You own your work and are eager to constantly improve. You have excellent written and verbal skills, as well as an ability to handle work in a fast-paced environment. Having previous experience working in a Technical Support / Customer service role is a big plus. Subsidiary: iZettle Travel Percent: 0 Primary Location: Edinburgh - West Port, Midlothian, United Kingdom Additional Locations: We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.