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Just IT
,
London, Greater London
IT Service Desk
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Job Type: Full-time |
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Overview
Do you want to work for a prestigious British institution within a vibrant technical environment? Our client, a well-known British institution are seeking a passionate and driven individual to join their service desk team. The role will involve providing level 1 and level 2 support to around 400 users based in Central London. Key Duties Administer the IT Service Desk support system: logging calls for support, fixing known issues, researching problems and escalating difficult problems to suppliers. Supporting the maintenance of the asset register for hardware, software, and related documentation. Assisting with the general support and maintenance of IT hardware, software, and peripherals. Working with the team to provide support and maintain server software, desktop software, and remote access devices and provisioning new hardware for staff. Supporting IT with the allocation and management of IP addresses, DHCP, administration, and support of LANs/WANs. Support the management of projectors, screens and other AV devices used during events and supporting said programs. Skills Required An aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues. ITIL processes and components of the Service Desk. Software Asset Management processes. Microsoft Office 365 applications and services. Good customer service ethos and excellent communication skills. Excellent phone manner and writing skills. Company overview A well known educational institution based in the heart of the city. Leaders in innovation within their field. They pride themselves on pushing boundaries within learning. They have a relaxed and sociable culture, valuing technical excellence and innovation.