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Babylon
,
London, Greater London
People Operations Specialist
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Job Type: Full-time |
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Overview
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available. At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time… The People Operations Specialist will be responsible for managing core areas across the full employee lifecycle at Babylon. This role spans on-boarding, all elements of the employee lifecycle, through to company benefits, policies, performance, employee relations and HR systems administration, advisory and coordination. This role presents a great opportunity to explore and develop a HR specialism, supporting the People Business Partners and core teams and functions, and which will serve as the foundation into a natural career path. You will adopt a customer service approach to responding to employee/line manager enquiries ensuring a fast, accurate, right first time solution is provided. Where possible, particularly for frequently asked questions, develop and publish revised processes or additional documentation/education to enable our customers to self serve. You will have strong experience across any of the disciplines such as (compensation, benefits, payroll, immigration, legal, employee relations), and a track record of working with quality HR programmes and systems/platforms. You also have to possess strong emotional intelligence, communication and problem solving skills. You’ll have a curious and creative mind, eager to learn and build on your knowledge to advise more readily, as well as being able to address matters from a business point of view. Key Responsibilities Provide quality and pragmatic advice to key business areas on all aspects of the employee lifecycle on HR processes at an operational level. Supporting on Employee Relations matters across the business, ensuring that all associated administration and paperwork is accurate and legally sound. Keep up to date on Employment Law and work closely with the ER & Legal team to ensure best practise is applied. Maintain up-to-date and accurate employee information in HR systems and personnel files, ensuring data integrity at all times. Welcome and engage with new employees to key business areas by leading a slick onboarding process and ensure principles of Information Security and compliance standards are met. Adopt an excellent customer service attitude with a problem solving and right first time approach when managing all employee and line manager enquiries. Share advice on employee benefits and how policies apply to unique circumstances, applying discretionary advice where necessary. Be a key support on all People project and deliverables: eg. performance management process; development process; merit and reward cycles; promotional activity etc. Manage all transactional elements of the employee lifecycle as well as contribute to and make suggestions for their improvement. Shadow and support the People Business Partner on transformational pieces of work where appropriate. Partner with HR colleagues across the globe to share ideas on scalable ways of working from an international perspective. Maintain compliance documentation to establish a state of "audit-readiness" and keep abreast of all data legislation and compliance standards. Update procedure and process flow documentation checklists as required. Contribute to and be a key part of a partnering People function with a "high-performance" culture of delivery and excellence within the team. Key Skills required Experience working within a progressive HR environment, with shared service experience a bonus. Experience of supporting and advising on Employee Relations matters. Expertise using multiple HRIS platforms. Excellent organisation and prioritisation skills and acute attention to detail. Disciplined adherence to confidentiality policies surrounding sensitive information. A high degree of learning agility. Excellent written & verbal communication skills, as well as the ability to easily explain complex ideas. Person Specification Works in a straight-forward, collaborative and inclusive way and is non-political. Shows tenacity and consistently works in the pursuit to delight our business partners. Strives for excellence in all they do and always look to improve our service and product. Regularly seeks to turn ideas into action and injects creativity into every touch point. Questions common practice to challenge the norm and comes up with new ideas. A can-do attitude and a positive viewpoint. Takes ownership and always delivers against expectations.