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Search Consultancy
,
Glasgow, City of Glasgow
Change Analyst
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
A fantastic opportunity has arisen for a Change Analyst to join a financial services contact centre in Glasgow City Centre This role is suitable for candidates who have operational change management experience in a contact centre environment. Salary is between £30000-£34000 The company provides services to a key banking client to help them achieve their strategic growth plans. To role purpose is to ensure effective management of all business change requests from point of initiation through implementation to post implementation review. Areas of change include but are not limited to Client Implementation, Efficiency, regulatory and product development Demonstrable ability to build and maintain excellent stakeholder/client relationships is essential Key Deliverables -Apply structured methodology to lead change management activities across all business areas -Full end to end impact analysis including process re-engineering -Daily relationship building with key stakeholders and Senior Management to update on progress, issues and developments -Maintain all documentation Essential skills -Change Management -Excellent Communication skills - Exceptional organisational, project management, business analysis, time management and prioritisation skills -Negotiation and Influencing experience Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.