Enterprise Systems Support Analyst - Energy Sector

Davanti Solutions Limited ,
Nottingham, Nottinghamshire
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Salary: £30,000 per annum 10% Bonus

Overview

Enterprise Systems Support Analyst - Energy Sector Location: Nottingham Salary: £30,000 10% Bonus The Enterprise Systems Support Analyst will be responsible for enterprise systems support, supporting users, managing change requests, system updates and modifications. Key skills: ·Experienced in providing support services within a fast-changing environment ·Experience in providing support to internal and external customers. ·ITIL foundation or greater qualification. ·1st level Incident, Change Management and Service Request support ·Good experience of service desk ITSM software Key attributes: ·Strong team player ·Excellent communication and interpersonal skills ·High degree of confidence, well organised and self-motivated ·Flexibility to quickly learn and employ new skills with attention to detail. ·Experience in working with 3rd party providers to achieve desired outcomes ·Ability to work flexibly when reasonably required As Enterprise Systems Support Analyst you will be expected to; provide first level resolution of service queries escalation of service queries to 2nd Level escalation of change requests to 2nd level and management manage standard customer requests for change to conclusion escalate queries to appropriate service providers. facilitate internal or external customer meetings confidently and professionally. As Enterprise Systems Support Analyst you will also manage new customer contracts, participate in service reviews with customers and provide guidance, advice and assistance to enable customers to specify changes to their existing services, and manage and implement those changes through the change management process. This job was originally posted as www.totaljobs.com/job/89895802

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