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Advanced Resource Managers Limited
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Maidenhead, Berkshire
IT Support Analyst
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Salary: £21000 - £26000 Per Year |
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Overview
Our client are seeking an ambitious IT Support Analyst to join their offices based in Maidenhead on a permanent basis. Please note that there is some local travel required for this role, therefore a driving licence and own vehicle is required. Summary of Roles & Responsibilities Log and resolve customer incidents Troubleshoot any IT related issues to resolution Act as point of escalation to other Junior analysts Take ownership of allocated specific responsibilities as assigned, examples but not necessarily specific, SharePoint development & support, Internal Retail Portal, Digital Signage infrastructure and Hardware Provide guidance and assistance to Junior Analysts Responsibilities Provide standard First Line duties including: Answer incoming telephone calls Log incidents into the incident logging tool based on incoming call information Follow up on all incidents logged, update incident logging tool, updating customer Resolve or escalate incidents logged keeping incident logging tool and customer up to date Provide deskside support for local customers on hardware and software Provide remote support for remote customers on hardware and software Provide on-site support for Daventry office on a regular basis Build standard hardware to specification Manage rollouts of new or refreshed hardware where required Liaise with suppliers to enable the integration of third party systems Image PC's Corporate & Retailer This job was originally posted as www.totaljobs.com/job/89893112