2nd Line Support Analyst

2nd Line Support Analyst Pertemps are currently recruiting for an excellent opportunity to be part of a great team environment in a rapidly growing business responsible for providing a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives we need a subject matter expert to serve as In-House 2nd Level IT support. This is a fantastic opportunity to be involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change. This business is looking for someone with strong IT support skills to act as a key resolver within both a first line and second line support function. This role will be ideal for anyone who an experience hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement You will on occasions be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times. Duties & Responsibilities : • Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection • Understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery • Analyse, diagnose and resolve complex system issues including system integration issues • Analyse technical documentation to understand associated interdependencies and make recommendations for service change/improvement • Develop, amend and deliver management information reports • Provide technical support for new and changed services • Understand complex business requirements and provide support and guidance to deliver an appropriate technical solution • Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers) • To assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional • Daily system checks • To diagnose, troubleshoot and correct problems within systems • To assist in the development and implementation of new procedures and features to enhance the workflow of the department • To provide basic training to new and existing staff as needed • To support the IT department with future business development projects • Assist with out of hours support where required • Provide reports and updates regarding daily system activities/projects to the IT manager • Ensure suitable working Anti-Virus and Backup Solutions in place • Carry out timely deployment of hardware/software Applicant Criteria • Experience in supporting users face to face, over the phone and/or via email. • The ability to solve problems and think analytically. • Attention to detail. • Excellent understanding of IT and networking. • Strong written and verbal communications. • Good knowledge of Windows server administration, troubleshooting and IP addressing. • Advanced range of IT skills including Operating Systems, Microsoft Office (Word, Excel, Access & PowerPoint) and hardware/technical skills • Full driving license • Willingness to travel if required (infrequent) • Well organised with a good ability to time manage • Strong understanding and experience of PC hardware set-up and configuration • SQL standard and server experience • Fully competent in use and set up Office 365 • LINUX experience • PowerShell scripting knowledge • AD knowledge and use • Telephone System Experience • Virtual machine management experience • Experience in networking If you are interested in this position apply now or for more information call Ella on .