Head of Legal Services - Ombudsman

Morgan Spencer ,
London, Greater London
More Details
Job Type: Full-time
Salary: £50,000 per annum

Overview

Head of Legal Services Regulatory Body £50,000 - £65,000 South West London I am looking for a “Head of” candidate that has proven experience and knowledge of the regulatory/ombudsman environment. You will be managing a team of legal and compliance employees ranging from Complaints Customer Services up to Ombudsman level. The Role - Developing department strategy, developing annual business plan and delivering against departmental objectives - Leading the Dispute Resolution team, including Inbound contact (Consumer Contact team) and Case resolution teams (Case Investigators, Adjudicators and Ombudsman) - Developing, coaching and supporting team members to achieve best results, including managing the Performance Development Review process for all direct reports - Continuously striving to implement best practice and processes across the department - Driving standards to improve consumer and accredited business satisfaction across the service - Engaging stakeholders and maintaining a positive representation Experience, Knowledge and Person Specification - Experience of working in a high-paced complaint handling environment - Highly self-motivated individual with a positive attitude - Comfortable with communicating clearly at all levels - Capable of communicating to consumers across all channels effectively and with empathy - Demonstrable experience of effective leadership, and staff management/development - Understanding of capacity planning and forecasting - Experience of budget management and reporting KPIs - Experience of project management and implementation - Customer-centric approach and the ability to engage with professional audiences at a senior level - Methodical approach to work and delivering on defined objectives - Strong organisational/time management skills, and the ability to implement/improve policies and administrative processes - Detail-oriented, with confidence and professionalism - People Management experience over a large team, both strategically and operationally - A team player, inspirational leader with great interpersonal skills and able to share a passion for our values - An understanding of reporting and ability to produce reports. - Proficient in Microsoft Office applications, notably Outlook, Word, Excel and PowerPoint Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114

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