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Hays Specialist Recruitment Limited
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Sheffield, South Yorkshire
Service Admin
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Job Type: Full-time |
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Overview
Service Administrator - Sheffield - £20,000 Your new company A new permanent opportunity for a full-time administrator to work with an exciting team. Your new role Management of all customer accounts PPM's to ensure same week/month completion to meet client SLA, schedule reactive and planned works. Liaise with clients, customers, suppliers and engineers daily. Delivering first class customer service. Utilising the businesses back of house operating platform to ensure customers receive an improved customer service. Ensure customers are called and updated if anything changes to our scheduled visit always, to ensure customer satisfaction is achieved. Ensure Back of House Portal usage is used across all clients to meet clients SLA's/KPI's . Timekeeping, customer care approach to exceed our customers' expectations. Employee performance set individual targets will be carried out to meet customers SLA's, KPI, (performance management). NSI and QMS (Quality Management System) audit administration liaison, essential. Carrying out administration duties as required. Providing reports as requested Liaising and Updating with the clients. Liaising with Operations/Management. Liaise with Other team members and highlight/escalate any known issues or queries that may impact on service delivery to our clients What you'll need to succeed You will be required to have Excellent Interpersonal, Communication and typing skills; along with a confident telephone manner. The ability to prioritise your workload and good written skills are essential within this role. Full training will be given to the successful candidate. Able to meet clients SLA's/KPI's and to avoid client service credits/mark downs. Good timekeeping, customer care approach. Experience and a proven track record of success in a customer delivery role would be advantageous, be highly customer orientated and have a driven, can do approach. What you'll get in return A competitive salary with 33 days paid holidays and pension contribution. The working hours are: 08:00 - 17:00Hrs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk