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Cision UK
,
London, Greater London
Client Service Executive
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Are you passionate about providing excellent customer service? Can you think outside of the box when solving complex customer queries? We are looking for a Client Service Executive to join our team The Role: The Client Services Executive is responsible for building and maintaining existing and prospective customer relationships. Acting as the first point of contact for our clients within your portfolio, you will be required to be knowledgeable about our products and teams therefore enabling you to advise clients accordingly and resolve any issues which may arise. To achieve the highest level of service, this position will also include other administration duties. Your primary focus will be helping our existing customers (PR Agencies or Corporate clients). What are we looking for? The successful candidate will have previous experience of supporting customer requirements in a fast-paced business to business environment. You possess excellent telephone skills and build rapport with customers quickly and effectively. You will also have a keen eye for detail coupled with excellent problem analysis and problem-solving skills. Essential Skills and Experience: Able to use excellent communication and interpersonal skills to resolve issues effectively Confident telephone skills including call control to effectively maintain relationships with customers. A self-starter who is able to develop a thorough understanding of the sector and our product. Strong negotiation and resolution skills to achieve solutions that provide the best service to our clients. Advanced time management skills If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you As part of our application process shortlisted candidates will be invited to complete a 20-minute VIDEO INTERVIEW at a convenient time - This will give you the perfect opportunity to tell us what makes you tick in a way that a CV in isolation can’t Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success.