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On the Money Technology
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Bournemouth, Dorset
Partner Experience Specialist
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Are you passionate about making the difference and providing a quality service? Do you want to play a crucial role in the growth of a support team at the cutting edge of the financial sector? As one of our Partner Experience Specialists, you’ll be joining a new business function and become the most-important point of contact for our partners Any single day in the life of a Partner Experience Specialist is dynamic and challenging. You might find that you: Learn our system back-to-front in order to provide a world class support service. Respond to issues and queries that our partners are facing quickly and efficiently. Spend time identifying, organising, and prioritising multiple support requests at one time. Actively listen, troubleshoot and investigate both application and technical issues to help provide compliant workarounds or solutions to our partners. Spend time making sure all issues and queries are recorded, tracked, resolved, and followed up on in a timely manner. Conduct root-cause analysis for any technical issues. Escalate difficult cases to our senior support tech where needed. Go over and above what our clients expect to always deliver world class service to our customers. Document issues and resolution steps to help compile or update user documentation. Periodically and confidently feedback any issues or suggest on any improvements, including feedback from customers. To be a good fit for this role, you’ll: Have a wealth of experience across customer and technical support, customer success or service delivery. Have experience dealing with customers via phone and other service management tools. Have first-hand experience of on-boarding new customers. Have a forward thinking, continual service improvement mindset. Be naturally good with people, a confident effective communicator and comfortable dealing with pressure. Experience within loans &/or mortgages would be an added advantage. Benefits: A market-leading salary: you’re good at what you do and we make sure your salary reflects how much we value that. 21 days holiday, plus Bank Holidays (plus an additional day per year up to 25 days) Free breakfast: the most important meal of the day on us, every day. Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, health cover, car rental and much, much more. Pension with True Potential Investor. BUPA health insurance Quarterly team socials and a generous budget for coffees, lunches and team-building events And, of course, we are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.