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Reed
,
Clifton Moor, North Yorkshire
Sales Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Customer Service Assistant My client based at Clifton Moor is looking for a Customer Service Assistant to join their team. Key Duties and Responsibilities: Identifying and assessing customer needs and ensuring that they are fully satisfied by providing feedback to various work centers Ensuring customer enquiries pertaining to delivery are investigated and resolved in a timely and efficient manner Provide both routine and proactive customer updates advising of any changes to delivery Maintaining through and accurate customer service records in the ERP system Hosting and supporting customer conference calls discussing all aspects of both existing and potential orders Update and maintain all Customer and Production planning boards Attend daily production meetings to discuss the flow of orders through the supply chain Participate in the companies continuous improvement activities Candidate abilities: A proved ability to effectively communicate with customers and colleagues Strong written and verbal communication skills along with a positive attitude Experience and understanding of computer systems with a basic knowledge of Microsoft Excel and Outlook Ability to work under pressure whilst managing own time and meeting strict deadlines The ability to work using own initiative, especially under times of pressure Flexibility to adopt to any changes in business requirements If you are interested in applying for this role please do so.