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Quartz Recruitment
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Exeter, Devon
IT Support Technician
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Salary: Up to £30,000 per annum |
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Overview
2nd Line IT Support Technician, Exeter, South West of England Full Time - Permanent Salary upto £30k per annum Interviewing Immediately Apply Now Are you looking for a new opportunity within one of the fastest growing IT Service providers in the South West? This award winning organisation based in Exeter are looking for 2nd Line IT Support Technicians to join them on their journey. The role will be fast paced and exciting and they are looking for motivated individuals who have a great technical ability combined with first class customer service skills, who enjoy being part of a team. The Role of 2nd Line IT Support Technician The successful 2nd Line IT Support Technician will be expected to look after a range of prestigious clients predominately in the professional services sector. You will provide technical support, remotely and support the team in the installation and configuration of applications within a virtual/hosted environment. •Setting up new customers •Software updates •Communicating with clients to resolve issues via the helpdesk, telephone and remote dial in •Working as part of a busy helpdesk team to promote a first time fix attitude The Candidate needs to demonstrate expertise providing 2nd line support in a Windows environment, and have experience of: •Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V) •Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing) •MS Office & SQL back-end business applications •Maintaining system documentation to a high standard Location: Working in modern offices on the outskirts of Exeter Hours of Work: Monday to Friday, 8.30am to 5.30pm (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis). Salary: up to £30,000 per annum, depending on skills and experience Company Benefits: •Bonus scheme (discretionary, and based on personal and company performance) •4 day working week during July & Aug, following 12 months’ service. •1 months paid sabbatical after 5 years’ service. •Summer & Christmas Events. This job was originally posted as www.totaljobs.com/job/89861206