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Starling Bank
,
Cardiff, South Glamorgan
Retail Dispute Analyst - Extended Hours
Overview
Job Description
We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ more than 900 people across our London, Dublin, Cardiff & Southampton offices. Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time. Our aim is to give customers clarity and control over their money, by allowing customers to manage it entirely through the Starling banking app. We are looking for a Retail Dispute Analyst to join our team on a full-time basis and support our growth for a next generation, digital bank around the clock; so this team will work between 6am - 10pm, Monday - Sunday. Got plans and need a night off? Shift swaps are available! Responsibilities include: * Creating and maintaining Chargeback Disputes through Mastercard Connect in line with timeframes, regulations and requirements. * Liaise with cardholders and retailers through in-app chat, incoming calls and emails. * Evaluating cases and deciding the most effective dispute type to benefit the customer. * Keep up to date with Mastercard rules to ensure claims are submitted correctly. Requirements * At least 2 years' experience working in a Financial Institution, preferably in banking. * Strong knowledge of Mastercard scheme rules and processes is highly desirable. * Excellent communication skills, both written and oral. * Competent use of Microsoft Office. * Strong customer focus. * Ability to adapt to change. * Ability to balance workload and deal with multiple priorities. * Ability to work with a team in a changing environment. Benefits * 33 days holiday (including public hols). You'll also get your birthday on us. * 16 hours paid volunteering time a year. * Private Medical Insurance with VitalityHealth. * Contributory pension scheme. * We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more! * Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership. * Access to 'salary sacrifice' benefits such as Cycle to Work scheme. * Gym membership options. Full details are available on our careers site.