Card Fraud Analyst - Extended Hours

Starling Bank ,
Cardiff, South Glamorgan
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Overview

Job Description

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ more than 900 people across our London, Dublin, Cardiff and Southampton offices. Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time. Our aim is to give customers clarity and control over their money, by allowing customers to manage it entirely through the Starling banking app. We are looking for a Card Fraud Analyst to join our team on a full-time basis and support our growth for a next generation, digital bank around the clock; so this team will work between 6am - 10pm, Monday - Sunday. Responsibilities include: * Creating and maintaining Chargeback Disputes through Mastercard Connect in line with timeframes, regulations and requirements. * Monitoring card transactions and identifying suspicious activity. * Communicating with potential victims of fraud to establish circumstances and additional information before providing a fair, logical decision, with supporting rationale. * Dealing with ad hoc tasks such as; SAFE Reporting, re-issuing compromised cards and various checks on Mastercard systems. Requirements * At least 2 years' experience working in a Financial Institution, preferably in banking. * Strong knowledge and understanding of Mastercard scheme rules and processes would be highly desirable. * Excellent communication skills, both written and oral. * Competent use of Microsoft Office. * Strong customer focus. * Ability to adapt to change. * Ability to balance workload and deal with multiple priorities. * Ability to work with a team in a changing environment. Benefits * 33 days holiday (including public hols). You'll also get your birthday on us. * 16 hours paid volunteering time a year. * Private Medical Insurance with VitalityHealth. * Contributory pension scheme. * We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more! * Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership. * Access to 'salary sacrifice' benefits such as Cycle to Work scheme. * Gym membership options. Full details are available on our careers site.

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