Service Desk Engineer

Jonothan Bosworth ,
Guildford, Surrey
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Overview

Service Desk Engineer | Nr Guildford | up to circa £31,000 Jonothan Bosworth Recruitment Specialists are working on an exciting opportunity for experienced Service Desk Engineers to join a dynamic and fast paced organisation, during a period of exciting change. You will be responsible for providing remote support, using excellent communication skills and problem diagnoses in a clear and understandable manner to non-technical stakeholders. THE PRE-REQUISITES: Salary bandings are as follows: 2nd Line - up £31,000 1st Line - up to £27,500 In order to be considered for either role, you must have strong customer facing skills. The 1st line job opportunity requires you to be the first point of contact for customers and the 2nd line (in addition) requires a good knowledge of Azure/O365 , coupled with experience of networking principles - TCIP/IP. THE BASICS: As Service Desk Engineer you will assure regular and timely responses based on customer SLAs; build partnerships with users by regularly demonstrating expertise and professionalism, and work with internal and external resources to resolve issues quickly. If you can monitor, update, escalate and close tickets assigned to your personal queue and provide detailed technical troubleshooting notes , whilst processing overflow calls during periods of high demand you are likely to receive an immediate interview request . THE TECHNICAL STUFF: If you have worked in a similar role (ideally for an MSP or customer-centric environment) and are able to determine probable cause(s) - logically taking the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat we would like to hear from you. Experience working with ticketing systems such as ServiceNow , and demonstrable experience with the following technologies will be vital; Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint, VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune & Azure . Engineers with an understanding of TCP/IP networking , and of ITIL workflows will be desirable. Ensuring integrity of data and systems and demonstrating the ability to prioritise and meet required deadlines is important, so too is excellent verbal and written communication skills. THE DESIRABLES: If you hold MCSA and/or MCSE and/or a qualification in ITIL and an understanding of ISO 27001 principles, you will be highly desired by our client. THE CONCLUSION: Service Desk Engineers who have a flexible attitude to work, and are polite and approachable, with a professional tone and good telephone manner will thrive in this role. This is a fantastic job opportunity for Engineers who are prepared to go the extra mile in delivering service on time and to the highest standards. Our client has a strong emphasis on delivering an excellent customer experience, so if you are looking for an opportunity to progress your career options, please get in touch. Contact Jonothan Bosworth for more details. FU_01_SDE2_SE This job was originally posted as www.totaljobs.com/job/89880492

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