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Eden Brown
,
Bristol, Bristol
Contracts Support Administrator
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Our client requires an experience contract support administrator to work on their prestigious client site based in Redland (BS6), Bristol MAIN DUTIES AND RESPONSIBILITIES Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. Positively respond to both our internal and external customers through effective communication and personal accessibility. Helpdesk including but not limited to logging, distributing and closing down of reactive calls on Elogbooks. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers. Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.Understand procedures and processes and operate them to the required standard. Examples of these are:Site Inductions Timesheets Co-ordination of billing application, calculating margins, raising invoices and submitting to client Obtaining supplier quotes and uploading onto the internal system for client approval Raising Service Orders and Purchase Orders when required Maintaining the stationery supply. The running and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool Liaising with the client regarding payment of Contract Review pack Logging hazards & customer feedback on the QHSE Management Portal Organising training Processing supplier invoices and resolving any queries Updating of attendance planner Arranging agency cover & submitting hours on portal Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE Compiling of Customer Monthly Report Managed Fund spend tracking Weekly report submission to include WIP, Debt, Invoice Pool and OPO updates Experience Previous experience within a similar role within Facilities Management Excellent PC Based Skilled Previous experience within a customer services role Previous experience of using CAFM Software (desirable) If you feel this position suits your experience please send your CV to Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.