Head Technician - London

iSmash ,
London, Greater London
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don’t have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll. For us, being there for them to empathise with them and help them understand the options open to them and then importantly fixing their device is what we’re all about. If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit in to their lifestyle. If this sounds like you then we should get together and help solve people’s tech stress About the role. You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, don’t wait around, we get on and help them to reduce their tech stress. Working as part of a team you will help mentor and develop our technician and deputise for the store manager. What will you be doing? First and foremost you will be conducting Level 1 and 2 repairs on our customer’s devices. This will include things like replacing batteries, screens, internal flex replacements, replacing cameras etc You will not only fix their device to the incredibly high standards of iSmash, you will also deliver the best service in the world them when they need it most. Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Support and coach the store team to ensure that the customer is at the heart of what we do in term of both service and quality. Ensure that the repairs work space remains in excellent working order, neat, clean and with all the right tools you and the team need to conduct repairs Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times. Coach and mentor the whole team around you to improve their performance and compliance (e.g. ESD policy) Frequently check warranty repairs establishing root cause of warranties and resolving issues. Own and manage the stock levels within the store alongside storage, safety and security What do you need to have? A minimum of 3 years’ experience repairing smartphones and tablets either through work directly or for friends and family, specifically it would helpful to have experience already in repairing iPhones, Samsung phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona Experience of working in a fast-paced environment and working under your own initiative What do we offer? We offer the chance for you to connect with people, develop teams, solve technology stress for our customers and stay technical throughout your career with us. What we don’t offer is lots of rules and processes, red tape or things that will hold you back, quite simply we’re the place that allows you the freedom to help other people by doing the things you love. In addition there are some great benefits too: Monthly bonus 23 days holiday plus 8 days bank holidays. Discounts on repairs and store purchases. Earn additional days holiday. On the job Technical repair training available. Company pension. Eyecare vouchers. If this doesn’t sound like the place you want to be, we genuinely wish you all the best in your career search, if however you’re excited by the opportunity to join a trailblazing technology business and you have the technical curiosity and great people skills we look for then apply now

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