Quality Officer / Field Care Supervisor Domiciliary Care

Bespoke Personnel Ltd ,
Maidenhead, Berkshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

Quality Officer/field Team Leader Health and Domiciliary Care Maidenhead/REading/ Windsor £21-23000 inc Oncall mileage Apply now immediate interviews MAIN RESPONSIBILITIES Delivering the Highest Standard Of Quality Care To All Customers To carry out initial visits and appropriate assessments for all new care packages, creating Care/Support Plans and carrying out Risk Assessments To conduct 6 month service reviews to update the Needs Assessment, Care/Support Plan and Risk Assessment documentation as appropriate To conduct annual service reviews as above To conduct Care and Support Worker field observations To undertake Quality Audits in line with regulatory and contractual requirements To monitor compliance to ensure that all Service User and employee files are maintained and updated as required and ensure actions are carried through To carry out field observations of new Care and Support Workers in line with the Footsteps programme To carry out investigations into complaints and safeguarding issues and ensure actions are followed through To undertake on-call activities as directed by your Line Manager To undertake other duties as requested by your Line Manager Supporting the Company Office and Its Performance To communicate effectively with branch staff and other internal teams as required To implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times To follow local, national and contractual regulation including the reporting of safeguarding and complaints To ensure Health and Safety Legislation is adhered to at all times KEY PERFORMANCE INDICATORS: Personnel and Service User file compliance ECM and mobile solutions compliance Essential Skills | Qualifications | Experience a) Excellent literacy skills and attention to detail b) Strong interpersonal and communication skills c) A working strength in adherence to policies, procedures and compliance d) Experience of undertaking Customer Needs Assessments, Writing Care Plans and conducting Risk Assessments desirable e) Working knowledge of quality control procedures within the Health and Social Care Sector f) Full driving license Desirable Skills | Qualifications | Experience a) QCF Level 3 Qualification in Health and Social Care b) Working knowledge of Domiciliary Care c) Working knowledge of quality standards d) Experience of delivering care Immediate start

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