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Interaction Recruitment
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Bradford, West Yorkshire
Sales Support Administrator
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
SALES COORDINATOR NEW VACANCY BRADFORD £17,000 - £20,000 We are in search for an experienced Customer Service & Installations planner to join one of our niche engineering clients based in Bradford. Due to the nature and demand of this role we do require candidates with at least one year’s experience working within a similar planning role with excellent customer service & scheduling exposure. As first point of contact for all existing customer enquiries you will prepare quotations. Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics. Organise delivery of parts to site. Allocate an appointment within the agreed SLA times for installations which are varied with each customer. Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries. Ensure follow up calls with all customers to ensure all installations are completed satisfactory. First point of contact for any customer enquires/complaints. Confirming product warranties and ensures follow up calls keeping customers fully updated .Arrange client invoicing and ensure all compliance documentation is completed and logged. This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills. If you enjoy problem solving, like to take ownership within your role, can manage customers expectations effectively, plan effectively and are looking to join a great fun team environment then I would like to hear from you. A great starting salary is offered dependent on experience - £17,000 - £20,000 holiday allowance, pension, free parking and working incentives. Candidates that have experience scheduling engineers are welcomed from any industry. I look forward to receiving your application.