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Personnel Selection
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Farnborough, Hampshire
Service Co-ordinator
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
A new role is available working as part of our UK Head Office covering our clients across the UK for their technical planned maintenance, emergency breakdown and service requirements. The Service Co-ordinator role offers the opportunity to join a well established company and potential to develop your career and increase your salary through a structured pay review scheme over the first 12 months. The Service Co-ordinator will be working in conjunction with our field based engineers and commercial and domestic client base across the UK. Working Mon to Fri 8.30am to 5pm with free parking, 25 days holiday, benefits and a salary range up to £24k plus a monthly bonus scheme up to 10% of salary. The main purpose of the role is as follows:- Co-ordinating activities around planned maintenance and reactive visits, ensuring KPI’s and contractual SLA’s are met whilst delivering a consistently high level of service to all customers. Maximise commercial opportunities and develop existing client relationships. • Ensure Service Engineer routine/major reports are entered on service system daily and subsequently filed, either via paper reports or via PDAs. • Enter Call Out/Follow Up reports on service system, liaising with finance to raise invoices immediately for chargeable work obtaining order numbers where available. • Identify additional work opportunities by analysing engineer reports, customer service history and correspondence. • Maintain accurate customer details at all times on all inhouse systems • Generate quotes and on receipt of order, acknowledge client instruction, use Company system to manage call and liaise with procurement to order/requisition appropriate parts. • When parts are received, schedule work with Operations through Company system. • Receive service calls from miscellaneous contract customers. Progress customer requirements, raise file on system and send to finance to invoice. • To ensure all client correspondence is responded to within the targeted time. • Ensure that the management team is made aware of problematic sites or possible customer complaints • Meet personal PfP targets and development goals whilst contributing to team and department targets • The post-holder must comply with the Company’s Policies and Procedures and Code of Conduct. • To undertake additional duties as required, commensurate with the level of the job. To be successful as one of our Service Co-ordinators you should have strong telephone based customer service skills and previous experience within a service based role for a service sector company within manufacturing, engineering or technical company working as a service advisor or co-ordinator, sales administrator, or service scheduler. You should be able to demonstrate the ability to understand a technical product, provide a high level of customer service within the commercial sector and be keen to progress your career. Strong PC skills, including excel and a confident and pro active approach to your work. In return we can offer you long term career prospects and salary reviews working for a stable and well established company. Please forward your CV asap for immediate consideration.