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Real Time Consultants Limited
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Farnborough, Hampshire
Customer Service Executive - Japanese Speaking
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Customer Service Executive - Japanese Speaking - Farnborough - Up to £31,000 Benefits A global insurance company based in Farnborough are currently looking for a skilled Customer Service Executive to join their energetic and diverse team. Looking after a customer base of over 125,000 members worldwide, the Customer Service Executive will work closely with different departments, assessing claims and assigning them to the relevant teams. Given the global client base, the Customer Service Executive will be expected to have a bilingual proficiency in English as well as Japanese. Successful candidates will work on a night shift basis, made up of up of 4 shifts on, followed by 4 days off, with your working hours 19:30-07:30. You will receive an annual salary of up to £22,000, plus a £4,000pa shift allowance and a £5,000pa language bonus for speaking Japanese. The Role The Customer Service Executive will be responsible for handling incoming calls, assessing and maintaining claims. Your role will also include, but won't be limited to: Liaising with clients including doctors, brokers and hospitals Collaborating with different teams across the business and developing strong working relationships with colleagues and stakeholders Accurately assessing, costing and managing claims Participating in daily meetings and shift handovers to ensure continuity of service Managing and developing internal and external relationships Skills The Customer Service Executive will have a good level of education with excellent communication skills and telephone manner. As previously mentioned, you will be able to speak Japanese, as well as English. The Customer Service Executive will also have: Good computer skills Good problem solving skills with a methodical approach The ability to prioritise workload High level of empathy and understanding In addition to the salary, allowance and bonus, the Customer Service Executive will receive a number of great benefits including competitive pension scheme, up to 25 days' holiday, private healthcare, life insurance, discounted gym membership, monthly socials and wellbeing initiatives. If this role sounds like a good fit for you, please apply now. If you'd like some further information on the role, please contact Fran Merli at Real Time Consultants. Real Time Consultants are acting as an employment business/agency in relation to this vacancy.