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83zero Limited
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Eastleigh, Hampshire
2nd Line Support Engineer
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Salary: £32,000 per annum 21 days annual leave, pension scheme, DIS + more |
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Overview
2 nd Line Desktop Engineer– Permanent Salary: £32,000pa Benefits Location: Eastleigh We are working with one of the UK’s leading Managed Service Providers, who are at the forefront of driving IT change around automation, optimization and modern workplace transformation for organisations across the UK. They pride themselves on their ability to strategically guide businesses through their IT change and transformation, whilst also ensuring their adaptability for constant change in the future IT market. Role Overview As a 2 nd level Desktop Engineer you will working with the existing onsite team supporting our client with a requirement to visit London location on a weekly basis to resolve incidents assigned to the onsite team via the Service Desk Tool – ServiceNow. You will also liaise with the 1 st line and 3 rd line teams to improve documentation, and overall end user experience and escalations. Responsibilities: · General desk side support of users. · Process-focused · Very good technical understanding of current leading technologies, suppliers and industry terminology · Excellent Decision making, judgement, planning and organisation skills · Solid customer relations skills to understand client/client representatives concerns and requirements Skills/Knowledge: · Proficient in MS Office Suite, 2010, 2013, 2016, 0365 · Customer First Behaviour · Ability to audit machines from a customer perspective and if needed explain how new machines differ or function compared with old system. Process-focused · Excellent technical ability in one or more key virtual team areas · Very good technical understanding of current leading technologies, suppliers and industry terminology To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Georgia Shepherd 01628 564 108 This job was originally posted as www.totaljobs.com/job/89617467