IT Systems Manager

GerrardWhite ,
London, Greater London
More Details
Job Type: Full-time
Salary: £75,000 per annum

Overview

A leading global insurance business has an exciting opportunity for a P&C Systems Manager to be responsible for managing the production support and small enhancement of various IT systems. You will be expected to drive continuous improvement in respect of automated testing, release management and systems performance monitoring. The supported applications include their primary Digital platform and legacy underwriting and claims systems supporting the Property and Casualty, Financial Lines, and Accident and Health business lines. The legacy technology is a mixture of classic "Thick Client" and web based user interfaces over Oracle or SQL Server databases. These systems are no longer being enhanced but remain business critical and require on-going support and minor changes on a "business as usual" basis. As the legacy systems are retired the scope of this role will change to embrace the support of more EMEA regional systems especially in the Digital space. The technical support of these systems is delivered by (mainly off shore) IT teams and a key aspect of the role is managing the relationship with the support teams, directing resource and prioritising support issues in consultation with the business users. Experience of software development and the management of developers or technical support staff will be of benefit in this role. Key Responsibilities: Manage the IT teams supporting the various systems in this portfolio. Proactively communicate with business users to manage production incidents and prioritise the response of the team in line with the business and technical requirements. Continuously assess the workload on the support team and manage delivery within the agreed budget, escalating resourcing challenges in good time. Develop a good understanding of the various systems and the business units they support. Liaise with the IT services teams to manage technical issues, testing and the release of production fixes. Support the IT leadership team in achieving key management objectives in terms of information security, audit and compliance and financial control. Manage and mitigate project risks Communicate project deliveries to the business and key stakeholders. Act as conduit for the team to communicate the aims, goals and objectives of the team to the business and in turn capture the needs and requirements of the business to communicate to the team. Manage the Annual development & maintenance budgets and the associated Clarity Financial Plans and escalate variances where appropriate Deliver accurate status reports containing development progress, upcoming milestones, changes to milestones, issues, risks & financial status, on a regular & ad-hoc basis as required Knowledge: Formal PM Qualification would be desirable but a thorough appreciation in project planning, systems development life-cycle, project tracking, monitoring and management is essential. Good knowledge of MS Project, Excel, PowerPoint and Word required Good knowledge of enterprise portfolio management tool Clarity is preferred Experience of retail and/or wholesale insurance and claims business processes is essential. Experience: Significant technical expertise Experience of working within general insurance is essential Experience of working with and managing outsourcing providers with an on/offshore model Working knowledge of formal project management methodologies Excellent communication and soft skills, combined with the ability to impart technical knowledge Organised, driven delivery focused and attention to detail. Expertise in understanding and communicating technical concepts to a non-technical audience

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