Mandarin Speaking Customer Service Associate - Remote

Hays Specialist Recruitment Limited ,
London, Greater London
More Details
Salary: £11.4 per hour

Overview

Remote Mandarin Speaking Customer Service Associate Mandarin Speaking Essential Remote working opportunity, Immediate start, Outside IR35, Client Management Associate Your new company I am working with a leading financial services company who are looking for some experience customer service associates to join their team for an initial 3 month contract, working remotely and paying £10-11.50 per hour (Outside IR35) Your new role Customer Service Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships. Your main responsibilities would be: Being part of a team dedicated to handling all aspects of customer experience. Handle incoming trading inquiries and client issues via phone, email and live interactive chat. Trade research/Quotes Provide client support Engage clients in meaningful dialogue Working in a fast-paced environment by assisting clients and delivery solutions-focused results Demonstrate a positive and professional image at all times. What you'll need to succeed Strong mathematical, analytical and problem solving skills Strong attention to detail with emphasis on accuracy and timeliness Ability to determine minimum maintenance requirements for all currency pairs, CFD's, metals and commodities The ability to calculate the liquidation values of the products we offer BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality Excellent listening, written, and verbal communication skills Effective conflict resolution and problem solving skills Approachable, flexible, dependable, and conscientiousness Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously Keen interest in the investment and financial services fields Demonstrates self-confidence and the ability to maintain composure in difficult situation Desired: Previous experience in a related brokerage environment Fluency in Russian, Spanish, Arabic or Chinese. What you'll get in return You'll get to work with a leading financial services company, working remotely paying £10-11.50 per hour (outside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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