Service Desk Engineer / Support Manager

2i Recruit Ltd ,
Farnborough, Hampshire
More Details
Salary: From £25,000 to £30,000 per annum

Overview

Our client is looking for a capable and motivated Service Desk Engineer / Support Manager to join their close-knit team in Farnborough. You will provide efficient and professional telephone and remote support to our customers, ensuring customer service is delivered to an exemplary standard across the Service Desk team. With a wide range of responsibilities and opportunities for growth, this is an exciting opportunity to develop your career with a dynamic and rapidly growing company The key responsibilities of a Service Desk Engineer / Support Manager include, but are not limited to: Identifying issues within a customer’s environment proactively, ensuring they are resolved quickly and efficiently; and ensuring customer environments remain optimal at all times Ensuring all documentation and support tickets include suitable detail and are updated in a timely fashion Managing and ensuring all Service Desk tasks are efficiently delegated and completed, including the flow, overall responsibility and completion of Service Desk tickets, Workshop tickets and escalated tickets Communicating effectively to all levels of hierarchy, both externally and internally; and actively and constructively participating in continual service improvement meetings Offering day to day guidance to the Service Desk to ensure the team is meeting its collective goals, SLA response and SLA resolution targets Ensuring any areas of risk to customers or the Service Desk team is communicated to Technical Director, in line with ISO9001 and ISO27001 requirements The Person The key technical skills and qualities of a Service Desk Engineer / Support Manager include: At least two years of proven technical support experience combined with excellent troubleshooting and fault-finding experience; and has achieved or is working towards Microsoft Certified Technology Specialist accreditation Core networking – basic LAN connectivity, basic WAN connectivity, patch panel and switch management, DNS (Windows and public), Windows DHCP, routers/firewalls, and wireless Windows File Sharing; Windows Printer Sharing; and Group Policy Administration of Basic Hyper-V Virtualisation; Active Directory; Microsoft Exchange 2010 to 2013; and Office 365 (including Exchange Online, SharePoint Online and Skype for Business) Desktop OS (Windows 7 -> 10); Server OS (Windows Server 2008 R2 -> Windows Server 2016) Security – anti-virus and anti-virus exceptions The successful candidate will have a valid DBS check or the ability to assist with relevant documentation to complete DBS check. They will also have a full UK driving licence. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted This job was originally posted as www.totaljobs.com/job/89626439

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