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Lawrence Dean Recruitment Ltd
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Stevenage, Hertfordshire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £8.50 per hour |
Overview
A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 7.5 hours a day on a slight shift pattern between the hours of 8am - 5pm Customer Service Advisor - Job Overview As a Customer Service Advisor your duties will include; Receiving a high volume of calls on a daily basis Delivering excellent customer service on every call Using multiple systems to update records and find relevant information to pass to the customer Taking ownership of each call to ensure customer queries are resolved efficiently Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered Signposting customers and transferring calls to the relevant department Ensuring compliance is met and standards achieved on a daily basis Dealing with all higher-level customer queries/complaints Customer Service Advisor - Skills & Experience Required Previous customer service experience is essential Experience of working in a call centre environment would be desirable but not essential Strong PC skills including databases and all Microsoft programmes Proven ability to communicate with people at different levels Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis Able to commit to a role for a minimum of 3 months Customer Service Advisor - Benefits Offered £9.75 per hour holiday pay 20 days holiday 8 bank holidays Intensive company training This is a longer term temporary opportunity with scope to progress internally Free parking Thank you for your application Please note Lawrence Dean Recruitment is acting as an employment agency & business.