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Lawrence Dean Recruitment Ltd
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Stevenage, Hertfordshire
Customer Service Advisor
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Contract Type: Contract |
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Salary: £9.00 per hour |
Overview
A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 7.5 hours a day on a slight shift pattern between the hours of 8am – 6pm. Customer Service Advisor - Job Overview As a Customer Service Advisor your duties will include; Receiving a high volume of calls on a daily basis Delivering excellent customer service on every call Using multiple systems to update records and find relevant information to pass to the customer Taking ownership of each call to ensure customer queries are resolved efficiently Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered Adapting your personal style on every call to suit the needs of the customer Ensuring compliance is met and standards achieved on a daily basis Dealing with all higher-level customer queries/complaints Customer Service Advisor - Skills & Experience Required Previous customer service experience Experience of working in a call centre environment would be desirable but not essential Strong PC skills including databases and all Microsoft programmes Proven ability to communicate with people at different levels Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis Able to commit to a role for a minimum of 3 months Customer Service Advisor - Benefits Offered £9.74 per hour plus holiday pay 28 days holiday including bank holidays Intensive company training This is a longer-term temporary opportunity with scope to progress internally Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business.