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Bridge Fibre
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Cambridge, Cambridgeshire
Technical Support Team Leader /IT Systems Supervisor/IT Support
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Job Title: Technical Support Team Leader Location: Cambridge Salary: £26,000 - £30,000 per annum Job type: Full time, Permanent Are you passionate about high quality technical support and do you enjoy passing on your knowledge to others? Then we have a role where you can make a real difference. As the Technical Support Team Leader, you will be ultimately responsible for ensuring that the needs of our clients are understood and satisfied. You will prioritise customer satisfaction and ensure that our standards are met or exceeded throughout your team. About Bridge Fibre: Bridge Fibre has been working with our customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. Our two founders; Andrew and Daniel have created a company with staff that work together, learn from each other and support each other through all levels of the company. At Bridge Fibre we encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with our customers. The role: Provide high quality support to our Network, Hosting and Telephony clients Perform line management duties for your team Take ownership of our customer experience, ensuring that all actionable requests are managed correctly and completed to the best of our ability Ensure that incident and change management processes are in line with expectations Where required, provide on-site support to clients within the UK What we need from you? First and foremost, you are an engineer, so you have excellent networking skills, preferably within a service provider environment, with a solid understanding of MPLS/BGP core networking and associated technologies Demonstrable experience with QoS solutions and traffic shaping Demonstrable experience with Remote Access and Site-to-Site VPNs Additionally, you have experience managing workloads, setting priorities, and dealing with escalations What's in it for you? At Bridge Fibre, we are a family. We're a friendly bunch with passion, ambition and we thrive on teamwork, learning & development. We're committed to your personal career growth and we'll provide you with opportunities to further your technical skills and progress within the business. Profit share, BUPA health care & 5% contributory pension 33 days holiday (including bank holidays), increasing every 2 years you work with us A wide variety of company socials Due to the nature of the role your application will only be considered if you are already in and able to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.