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Capita
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Manvers, Rotherham, South Yorkshire
Customer Service Advisor - O2
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Job Type: Full-time |
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Salary: £9,207 per annum |
Overview
Location: Capita House, Rotherham Start Date: 14th April 2020 Salary: £9207.88 Shift/Hours: 20 hrs - Mon to Fri 17:00 - 21:00 At Capita Customer Management, we're looking for Retentions Advisors to join our O2 team who will be based at our Dearne Valley site. What does being in the O2 Retentions team mean? Our Retentions team take inbound calls from a wide range of customers who are either looking to leave O2 or upgrade their existing contract. It will be your job to be warm, polite and eager to find the best deal for them that suits their needs and requirements. So, what can I expect as an O2 Retentions Advisor? You will be a valued member of the O2 Retentions team and your role will be hugely important to ensure that all customers are made to feel valued and appreciated. An inquisitive mind works well here as you will need to be asking the right questions to ensure that we get the best deal for the customer. We also offer some amazing benefits and we have listed a few below: Fantastic mobile phone discounts including 50% off O2 airtime 22 days annual leave plus Bank Holidays dependent on your shift pattern which will increase over time, the longer you work with us the more leave you get You will also have the option to buy more holiday days Free onsite parking Monthly incentives and prizes Cycle to Work Scheme Free onsite parking Cycle2work scheme Onsite canteen Incentives and offers from our key vendors (Samsung, Apple, Sony and LG) including all expenses paid events and holidays to luxury locations e.g. Miami and Barbados. Will I get any training? Of course - we offer an intensive training programme for your first few weeks at Capita, in a classroom with a dedicated Learning and Development Officer who will be there to teach you everything you need to know. Even once you go onto the unit, you will be in a live supported environment with dedicated mentors and buddies who will be there to offer ongoing support should you need it. We are very proud of our training programme and feel it fully equips every new employee with all the skills and knowledge required for the role. What kind of people are you looking for? We believe that finding the right role for you is really important. So let us tell you what we're looking for and you can see if you think it sounds good. A desired background in sales - the more you sell the more you earn. When liaising with customers you will be using a script so attention to detail is key. Your expertise and passion for customer experience will mean that you will do whatever it takes to resolve each call quickly and efficiently to ensure that every customer gets the best deal to suit their needs You've first class organisational skills, great attention to detail, are able to prioritise and use your initiative. You'll have an interest in the subject matter and enjoy learning. As for hard skills, you'll need to be IT literate and fluent in both written and spoken English. Not just a job but a career……. What happens next Once your application has been reviewed and we believe you're a good fit for the role, we will send you a link to our online video interview, which is the next stage of your application process. Video interviews enable you to interview in your own time, at your own pace, with zero distractions, and at a location that suits you. We are always on hand to offer you support. If you would like to arrange a telephone based interview instead, we have options to suit all your requirements. All our contact details will be in the invite to your video interview. If you're successful in passing your video interview, we will invite you on site for the final stage of your application process. We cannot wait to receive your application and welcome you to Capita. With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now with an updated CV.