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Blue Arrow
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Manvers, Rotherham, South Yorkshire
Customer Service Assistant
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Contract Type: Contract |
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Overview
Job Title: Customer Service Assistant Location: Rotherham S63 5DJ Pay Rate: £9.30ph Contract Term: Temporary Working Times: 8am - 5pm or 1pm - 10pm Monday to Sunday (2 days off per week) Benefits: Onsite parking Full paid training Overtime opportunities Competitive pay rate/Pay progression Instant access to Blue Arrow's online training portal Auto enrolment in a pension scheme. Ongoing coaching and in role training. 28 days paid holiday. Experienced Customer Service Advisors are urgently needed now to support members of the British public over the phone in their time of need. Take the opportunity to be on the frontline of vital support services as a Customer Service Advisor. This is your chance to put your customer service skills and experience to the test, contributing to the UK's efforts to support those in need during these unprecedented and trying times by becoming a part of our vital resources in a time when you are needed the most. This position is perfect for you if you have the skills and experience needed to listen, help and reassure people over the telephone when they are confused, concerned and trying to navigate what is an unprecedented and worrying climate for health concerns. As a member of this proactive and skilled Customer Service team you will be taking calls from people from all walks of life in a time where they are feeling vulnerable and seeking reassurance. It is your primary role as a Customer Service Advisor to provide information, reassurance and proactive actionable measures specific to the callers' circumstances. Strong data entry skills and the confidence to talk to people with empathy, understanding and a clear level head whilst entering information into a system quickly and accurately, will be the skill set you draw upon the most in this role. If you have developed these essential skills and some outstanding customer service experience in another role before, then why not put them to the test in what might just be your most rewarding role yet. We understand that even the most experienced and skilful candidates will require in-role support and so specific training and ongoing skills development will be provided to ensure you are quickly brought up to speed with everything you need to know allowing you settle into your role quickly with the confidence to thrive. Key Responsibilities Receiving incoming calls from a variety of people, their friends or their family to assist with specific worries and concerns. Accurately capturing data and entering it into the relevant systems. Provide a quality service that reassures and maintains a calm and productive solution-based conversation. Embrace in house training and development opportunities. Essential Skills & Attributes Excellent verbal communication skills. The ability to engage with, reassure and build trust-based connections with a wide variety of people. Customer focused, empathetic and understanding nature. Strong listening skills. Problem solving abilities. IT literate. Fluent in both written and spoken English. Accuracy and attention to detail. Experience working in busy fast paced environment. A positive can do and flexible attitude. Dedication to completing a high standard of work under pressure. Reliable and dedicated to being part of a team. Concerned about going out to work? This is role that will run during this time of uncertainty and so if you're used to working in temporary placements or have found yourself unable to work in your usual occupation, this opportunity may be a perfect solution. There are two shift patterns; day shifts that run between 8am and 5pm and late shifts which run between 1pm and 10pm, both cover Monday to Sunday with two days off per week. Your place of work will be in the S63 area of Rotherham. The contact centre offers onsite staff car park for those who can drive. Your customer centric skill set, experience and unique approach to exceptional customer service is highly valued and we cannot wait to receive your application. All you need to do is to click the apply button. If you have any questions, feel free to get in touch with the team by contacting before you start.