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EC Resourcing
,
Cambridge, Cambridgeshire
Supporter Care Administration Assistant
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
Our client, the largest Christian charity dedicated to disability work in the world’s poorest countries, is looking for a Supporter Care Administration Assistant to join their team. Based near Cambridge, this is a full time administration position. As a committed and conscientious member of the team you will take responsibility for delivering excellent administrative skills to our client’s supporters by processing their donations in an accurate and timely manner, answering and coordinating enquiries and assisting the team leader. Key responsibilities will include: Being first point of contact for all enquiries: in person, on the phone, by email, or letter Welcoming visitors and assisting with their enquiries Taking credit card donations over the phone Creating, updating and processing records Producing tailored acknowledgement letters to supporters and recording the donations made Opening, sorting, batching and processing incoming donations (postal and online) Managing the process of donations paid through direct debits and standing orders Ensuring that customer details are updated on a regular basis Calling to thank supporters Key to this role is having excellent customer service skills: face to face; and over the telephone. You will need good written and verbal communication skills, including the ability to communicate complex information in a clear, effective and persuasive manner. Excellent IT and computer literacy skills are essential in this role (Windows packages). You will need strong data and administration skills, with experience of accurately processing data to deadlines. General accounts experience and knowledge of charities would be beneficial in this role. You must be flexible in your approach to work; able to work on your own initiative and as part of a supportive team. Our client is a Christian charity, and as such you must be sympathetic to their Christian values, aims and objectives.