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Eileen Richards Recruitment Limited
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Leicester, Leicestershire
Contact Centre Team Leader
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Job Type: Full-time |
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Salary: £32,000 per annum |
Overview
Contact Centre Team Leader Leicester City C £32K DOE pro rata Full Time or Part Time role (30hrs p.w.) are considered to suit you. Hours are 12:30-9pm weekdays and either a Saturday shift between 8am-5.30pm, or a Sunday shift between 9am-5pm. Are you passionate about developing and leading people? Are you driven by the delivery of excellent customer service? Are you motivated by achieving results and making a difference? The Company: Eileen Richards Recruitment are excited to be working with our client, a successful and growing company who is recognised nationwide. They are now looking for a talented and driven Team Leader to join their successful and dynamic team based in Leicester With flexible hours and brilliant benefits, this part time role is perfect for anyone looking for a career that can work around them. Role & Responsibilities of the Contact Centre Team Leader: You will drive and foster a successful culture within your team. Drive and inspire outstanding operational performance. You will do this by leading by example and providing clear direction and effective leadership. Work collaboratively with peers, other departments and the wider business. Ensuring full compliance with regulatory requirements. Deliver performance one to ones, providing detailed feedback and creating development plans. Cascading information in an objective way, you will explain processes, asking for feedback and actively seeking the team’s ideas. Recognising and rewarding the right behaviours, you will encourage individuals and celebrate team success to create self-sustained and positive energy in the team. About You as the Contact Centre Team Leader: Team facilitation and meeting management skills Knowledge of customer service and complaints Decision making and prioritising skills Leadership ability Time management and organisational skills Problem solving skills Influencing and motivation skills Commercial and business acumen Coaching skills Feedback and performance management skills Communication verbal and written Data rational, Numerical reasoning ability Risk/Change management Experience of team performance management techniques Please note by applying for this role you give consent for Eileen Richards Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. If you do not receive a response within five working days then unfortunately your application has been unsuccessful on this occasion. Eileen Richards Recruitment are experienced within eight different sectors consisting of Accountancy and Finance, Construction, Customer Service & Onsite, Directors & Non-Executive, Human Resources, Office (including PA/EA), Sales & Marketing, Supply Chain & Procurement. We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors please feel free to refer them to us. We look forward to hearing from you.